Privacy Policy

Last updated: November 2025

At NDIS Cleaning Care, your privacy is highly regarded. We believe in protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, request our services, or communicate with us in any way.

1. Who We Are

NDIS Cleaning Care is a Sydney-based, registered NDIS service provider that works to provide professional cleaning, gardening, and home maintenance to participants throughout New South Wales.

Our aim is to assist our participants in living in cleaner, safer, and more independent home environments while ensuring the practice of full transparency and confidentiality in all services provided.

2. What Information We Collect

We collect personal and sensitive information needed to provide our services and for compliance with the NDIS framework.

Personal Information

Full name
Address, suburb and postcode
Email address and phone number
Booking and service details
Payment and billing information
Communication records and feedback

Sensitive Information

We may collect limited sensitive information related to your NDIS plan, including:

NDIS participant number or plan details
Support Coordinator or Plan Manager contact information
Information regarding disability support needs – as required for service provision

Website & Technical Data

When you access our website, we may also collect:

IP address and browser type
Device type, operating system, and location (city/suburb)
Cookies and usage analytics data (e.g., page visits, time on site)

Form Submissions and Quote Requests

We only collect the information needed to provide you with quality, personalized NDIS cleaning services.

3. How We Collect Information

When you contact us directly via our website, phone, or email
When you request a quote, make a booking, or complete a form on our website
During service delivery at your home or facility
From support coordinators, plan managers, or carers (with your consent)
Through website cookies or analytics tools, such as Google Analytics

Any information collected is done so in a lawful manner and with either your knowledge or consent.

4. Why We Collect Your Information

We collect your information to help us deliver safe, compliant, and efficient services. This includes:

Provide NDIS cleaning and home maintenance services
Process bookings, payments, and service updates
Communicate with you, your support coordinator or plan manager
Keep records as required by the NDIS
Send confirmations of appointments, invoices, or updates
Improve our services, website experience, and customer support
Comply with all our legal, insurance, and NDIS obligations

5. How We Use and Disclose Personal Information

We use personal information strictly for the purposes it was collected.

We may share information only when necessary to:

Provide cleaning services through approved and trained personnel
Coordinate with your support coordinator or plan manager
Comply with legal or NDIS reporting requirements
Engage third-party providers (such as IT, payment services, or website hosting)

All third-party partners are obliged to maintain confidentiality and data security.

We never sell, rent, or trade your personal information to any external party.

6. How We Store and Protect Your Information

Your privacy and security are important to us. We put strong administrative, physical, and technical safeguards in place to protect your data.

Personal information stored in secure, encrypted systems
Physical files kept in locked, restricted areas
Access restricted to authorized personnel only
Regular security updates and data backups

Information is kept only as long as it is required by our business or legal obligations, and then it is securely deleted.

7. Access and Correction of Your Information

You have the right to access or correct your personal information held by NDIS Cleaning Care.

To make a request:

Email us at [email protected]
Include your full name, contact information, and a short description about your request

We may verify your identity before granting access or making corrections.

If any information we hold about you is inaccurate or outdated, we will correct it promptly.

8. Cookies and Website Tracking

We use cookies on our site to enhance the user experience and gather usage data.

Cookies help us understand how visitors use our website so that we can improve our content and services.

You can disable cookies via your browser settings. Some portions of the website may not function properly when cookies are disabled.

We do not use cookies to personally identify users.

9. Links to Other Websites

Our website may contain links to other websites, such as but not limited to NDIS, service directories, or social media pages.

Please note that NDIS Cleaning Care is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before sharing any personal information.

10. Overseas Disclosure of Information

Your personal information is usually kept in Australia.

Nevertheless, some of the service providers we utilize for website hosting, email, or cloud storage preserve data in third countries, such as Google or Microsoft.

We take reasonable steps to ensure that any overseas recipient complies with Australian privacy standards.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or applicable legislation.

Any changes will be posted on our website, which will also display a revised “Last Updated” date.

We recommend that you consult this page from time to time to take notice of any changes that may have been made.

12. How to Reach Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

NDIS Cleaning Care
Email: [email protected]
Phone: +61 2 9067 0906
Location: Sydney, NSW, Australia

We will answer all privacy-related inquiries as soon as possible.

13. Complaints and Further Assistance

If you believe your privacy has been breached, please contact us immediately. We will investigate your complaint and work to resolve it promptly and fairly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

Your Trust, Our Responsibility

NDIS Cleaning Care understands the importance of privacy, respect, and transparency. We take every step to ensure your private information is secure while we provide comfort, dignity, and independence through our services.