Accessibility Statement

Last updated: November 2025

At NDIS Cleaning Care, we work to make sure our website is as accessible as possible for all users, including people with disabilities. We believe in making access to information about our services fair, which means it’s easy for all participants, carers, and support coordinators to understand and engage with our content.

This Accessibility Statement explains how we approach digital accessibility, the standards we follow, and how you can contact us if you need assistance.

1. Our Commitment to Accessibility

NDIS Cleaning Care is committed to ensuring that its website is as accessible, usable, and inclusive as possible. We recognize that accessibility is an important part of our responsibility as an NDIS service provider, and we strive to make sure all users, regardless of ability, have access to:

  • Access information about our NDIS-registered cleaning services
  • Easily request quotes or book services
  • Communicate with our team efficiently
  • Navigate and interact with our website without barriers

2. Accessibility Goals

We strive to make our website usable by people with as wide a range of abilities as possible. This includes the following:

  • Visual impairments, such as screen readers and magnifiers
  • Hearing impairments
  • Motor or mobility disabilities (e.g., keyboard navigation)
  • Cognitive or learning disabilities

Our aim is a digital experience that is inclusive, clear, and easy to understand.

3. Accessibility Features

In addition, the features on our website include:

  • Alt text for images and graphics
  • Clear headings and structured content for easy navigation
  • Keyboard-navigable for those who cannot use a mouse
  • High-contrast color options to enhance readability
  • Resizable text without loss of content or functionality
  • Simple and plain language for clarity
  • Accessible forms with clear labels, instructions, and error messages
  • Screen reader compatibility
  • Skip-to-content links to jump to the main information

4. Compliance Standards

Our website has been developed in accordance with:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Australian Government Digital Service Standard
  • NDIS accessibility and inclusion requirements

We regularly review our website to ensure accessibility and evolving best practices.

5. Known Limitations

While we strive to make all aspects of our website accessible, some areas may not yet fully meet accessibility standards. These may include:

  • Third-party content embedded on our site
  • Certain downloadable documents or PDFs
  • Interactive features or plugins that are not fully compliant

We are committed to addressing these limitations and improving the user experience wherever possible.

6. Feedback and Support

If you have any accessibility issues or concerns with our website, please feel free to contact us. We will be happy to provide information or services in alternative formats as requested, including:

  • Over the phone
  • By email
  • In person if needed

Contact Information:
NDIS Cleaning Care
✉️ Email: [email protected]
📞 Phone: +1300520933
📍 Sydney, NSW, Australia

We strive to return all calls regarding accessibility inquiries and support needs in a timely manner.

7. Continuous Improvement

We are committed to continuously improving accessibility on our website. This includes:

  • Regular auditing of content, forms, and features
  • Updates to meet the latest WCAG standards
  • Accessibility best practices training for staff
  • Implementing user feedback to remove barriers

Accessibility is an ongoing commitment, and we aim to make our website and services fully inclusive.

8. Legal and Regulatory References

This Accessibility Statement is based on:

  • Disability Discrimination Act 1992 (Cth)
  • Web Content Accessibility Guidelines (WCAG) 2.1
  • Australian Human Rights Commission guidance on digital accessibility

NDIS Cleaning Care is committed to the principles of inclusion, respect, and accessibility. It’s our aim that every participant, carer, and visitor can access our website, understand our services, and engage with our team in a manner free of barriers.

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