At NDIS Cleaning Care, we understand that every participant has unique needs and a unique NDIS plan. This page has been designed to answer the most common questions from participants, carers, and support coordinators about our cleaning services for NDIS participants in Sydney.
We want everything to be crystal clear, accessible, and stress-free — from how to book and use your funding to understanding the different types of cleaning services we offer. If you can’t find the answer you’re looking for, our friendly team is always happy to help.

What is NDIS Cleaning Care?

NDIS Cleaning Care is a registered NDIS cleaning provider in Sydney, offering professional and participant-centered cleaning, gardening, and property maintenance services. We aim to help our NDIS participants maintain their independence, comfort, and safety by providing them with regular, dependable, and high-quality cleaning services relevant to their individual plan.

Are you a registered NDIS service provider?

Yes, we are a fully registered NDIS provider. This implies that we meet all government safety, quality, and compliance standards, guaranteeing that our services are transparent, trustworthy, and designed to meet the needs of people with disabilities.

What kind of cleaning services do you offer?

We provide a comprehensive range of NDIS-approved services, including:

Regular cleaning at home: kitchens, bathrooms, living rooms, bedrooms

• Deep and spring cleanin
• Carpet and upholstery cleaning
• Hoarder cleaning and decluttering
• Lawn mowing and garden care
• Pressure cleaning: driveways, patios, and outdoor areas
• Pest control and sanitization
• Laundry and domestic assistance
• End-of-lease and move-out cleaning

Each of the services is fully customizable to your NDIS plan for comfort in daily living.

Which areas of Sydney do you serve?

We proudly service all Sydney metropolitan areas, including Parramatta, Blacktown, Liverpool, Penrith, Campbelltown, Bankstown, the Inner West, and the Eastern Suburbs such as Bondi, Randwick, and Coogee.
If you live outside the Sydney region, please get in touch with us, as we often accommodate nearby areas where NDIS cleaning support is needed.

Who can access your services — participants, carers, or support coordinators?

We work with all those involved in NDIS support: participants, carers, support coordinators, and plan managers. Whether you are self-managed, plan-managed, or NDIA-managed, we tailor our communication and invoicing to your preferred management type for a seamless experience.

How long has NDIS Cleaning Care been operating?

Our team has years of professional experience in the cleaning and disability support industry. Over that time, we have built a strong reputation for reliability, compassion, and compliance with NDIS standards to make us one of Sydney’s most trusted cleaning providers.

Can I use my NDIS funding for cleaning services?

Yes, you can use your NDIS money for cleaning services if you have Assistance with Daily Living or Household Tasks in your NDIS plan. Cleaning services ensure your home is kept clean and safe to live in, allowing one to live independently and maintain well-being.

What type of NDIS plans do you work with?

We support all plan types, including:

• Self-managed participants (you pay us directly)
• Plan-managed participants (we invoice your plan manager)
• NDIA-managed participants (we claim directly through the NDIS portal)

No matter how your plan is managed, we’ll guide you through the process and handle all required documentation.

Do you follow the official NDIS Pricing Guide?

Absolutely, our pricing strictly adheres to the NDIS Pricing Arrangement and Price Limits to ensure complete transparency and compliance. You will always know exactly what you are being charged for, with no hidden costs or surprise fees.

How do I check whether cleaning support is included within my NDIS plan?

Cleaning services are usually funded under the Core Supports – Assistance with Daily Life category.
If you’re unsure, you can:

• Check your NDIS plan documents under “Core Supports.”
• Check with your support coordinator or plan manager to confirm.
• Contact our team, and we’ll guide you through how to confirm eligibility.

Can you help me understand how to allocate my NDIS budget toward cleaning?

Yes, our experienced team is able to explain how cleaning services fit into your funding categories and work with your plan manager to ensure compliance. We’re here to make the process simple, transparent, and fully aligned with your NDIS goals.

What is included in your standard NDIS cleaning service?

Our standard home cleaning services include:

• Dusting and wiping of all surfaces
• Mopping and vacuuming floors
• Cleaning bathrooms, toilets, and kitchens
• Removing rubbish and replacing bin liners
• Cleaning and disinfecting living areas

Also, we can provide additional services like oven cleaning, window cleaning, and doing the laundry upon request.

Do you offer deep cleanings or hoarder cleanings?

Yes, we specialize in deep cleaning and hoarder support with care, respect, and confidentiality. Using safe, effective methods, a trained team restores homes to a clean, safe, and livable condition while maintaining the dignity of the participant.

Do you offer outdoor services, such as lawn mowing or garden maintenance?

Yes, we do. Our NDIS lawn and garden services include mowing, edging, weeding, trimming, and outdoor cleaning. We make sure that all outdoor areas are safe, tidy, and accessible, enabling participants to enjoy their gardens confidently and independently.

Can I book pressure cleaning or pest control through my NDIS plan?

Yes — if it forms part of your Assistance with Daily Life or Home Maintenance supports.

We offer professional pressure washing and pest control services through the use of nontoxic, NDIS-safe products. These enhance hygiene, safety, and comfort in and around your home.

Do you offer one-off or regular cleaning options?

We offer both! You can book:

• Cleaning regularly (weekly, fortnightly, or monthly)
• One-off cleaning for special occasions or deep cleans
• Each schedule is flexible and designed to fit your lifestyle and NDIS funding plan.

How do you ensure participant safety during cleaning?

All of our cleaners have been police-checked, insured, and trained with NDIS-specific safety protocols. We respect the personal space of all individuals, use eco-friendly cleaning products, and also maintain COVID-safe hygiene standards on each visit. Your safety and wellbeing are our top priority.

How do I book an NDIS cleaning service?

Easy and flexible booking with us: You can:
Call us directly at +1300520933

Email [email protected]

Fill out our online booking form on our website.

Once we receive your request, our friendly team will confirm your service needs, availability, and type of NDIS funding, then schedule your preferred day and time.

How far in advance should I book a cleaning appointment?

We advise booking 3 to 5 days in advance to secure your preferred slot. However, we do our best where possible to accommodate urgent or same-day requests for participants with immediate needs.

Can I change or cancel my booking?

Of course. If your plans change, just let us know at least 24 hours in advance of your scheduled cleaning. We offer flexible rescheduling options, without penalty, provided we are given adequate notice.

Do I need to be home during the cleaning?

You can choose what’s most comfortable for you. Many of our participants:
Prefer to be present during the service

Arrange access for our cleaners when they’re away — using a key or code system

In any event, your property and privacy are safeguarded through strict security and confidentiality measures taken by our staff.

How long does an average cleaning session take?

The duration of cleaning is determined by the size of your home and the level of service requested.
Generally:

• Standard cleaning: 1.5 to 3 hours
• Deep cleaning: 3 to 5 hours
• Hoarder cleaning or outdoor projects: varies based on project scope.

Our team will provide you with a correct time estimate before the service actually begins.

Do you provide your own cleaning products and equipment?

Yes, we carry all the required cleaning supplies and equipment that are NDIS-approved, eco-friendly, and non-toxic. If you would like us to use your personal cleaning products, just let us know; we’ll accommodate you.

How much does it cost for your NDIS cleaning services?

All our prices follow the official NDIS Pricing Arrangements and Price Limits.
Pricing can be different depending on the service type, time taken, and level of support needed. We will always give a clear, detailed quotation before the start of any work.

Do I pay directly, or through the NDIS?

That depends on how your plan is managed:

• NDIA-managed participants: We claim directly through the NDIS portal.
• Plan-managed participants: We send invoices to your plan manager.
• Self-managed participants: You can pay us directly by bank transfer, and we will provide you with a detailed tax invoice for your NDIS reimbursement.

Are there any hidden or additional charges?

Never. Our pricing is transparent, NDIS-compliant, and clearly outlined in your Service Agreement. You’ll be charged only for approved services that you have agreed to.

Do you provide free quotes?

Yes, quotes are free and obligation-free for new participants. Reach out, talk to us about your cleaning needs, and we will prepare an estimate specifically tailored to your NDIS plan.

Are your staff trained and background-checked?

Yes, all our cleaners are:

• Police-checked and fully insured
• Trained in NDIS compliance and participant interaction
• Experienced in cleaning homes and facilities for people with disabilities
• Comfort, trust, and safety are what we are concerned with the most.

Do you follow hygiene and COVID-safe protocols?

Absolutely, we follow the NSW Health and NDIS guidelines strictly for infection control, including:

• Regular cleaning of equipment and tools
• Wearing masks and gloves where appropriate
• Keeping social distancing where appropriate
• Your health and wellbeing are our highest priority.

What cleaning products do you use?

Our products are eco-friendly, non-toxic, and safe for children, pets, and anyone suffering from respiratory sensitivities. If requested, we will be happy to provide a comprehensive list of cleaning materials used during your service.

How do I make a complaint or provide feedback?

We appreciate any comments that may help us improve. You can:

• Speak directly with your assigned cleaner
• Contact our office by telephone or e-mail
• Submit a feedback form via our website

All complaints are handled according to our Participant Feedback & Complaints Policy in a confidential and timely manner.

What if I’m not satisfied with the cleaning?

If you’re ever unhappy with our service, just let us know within 24 hours, and we’ll come back free of charge to correct any issues. The trust and satisfaction of our clients are everything to us.

Are your services accessible for participants with disabilities?

Yes, accessibility is central to everything we do. Our cleaners are trained to work around mobility equipment, sensory needs, and personal care schedules. We ensure each cleaning visit supports your comfort, safety, and independence.

Do you provide information in accessible formats?

Yes, we can provide service agreements, invoices, and policies in easy-read, large-print, or screen-reader-friendly formats upon request. We’re also happy to explain service details verbally or with support coordinators present.

Can I request a particular cleaner for comfort or consistency?

Yes, we will be assigning a regular cleaner wherever possible to establish consistency, trust, and familiarity. This makes participants more comfortable and builds a better relationship of support.

How does your practice align with the NDIS Code of Conduct?

We strictly adhere to the NDIS Code of Conduct, which ensures:

• Respect for participants’ rights and privacy
• Safe and quality service delivery
• Transparent communication and ethical practices
• Continuous improvement and accountability

We are committed to providing services that empower participants and maintain the highest professional standards.